Returns/Exchanges
JULYMUSE Return & Refund Policy
Thank you for shopping at JULYMUSE. Our online shop guarantees product satisfaction, backed by independent designers, premium materials, reliable factories, and a strict QA team that inspects every item before packaging.
If you’re not fully satisfied with your purchase, returning for a refund is simple. Just contact us, and we’ll do our best to assist you. 🤝
📅 Return Eligibility
All purchases can be returned within 30 days of receiving your final package.
Items must be unused, undamaged, and in original packaging (all included parts intact). Non-compliant items will incur buyer fees, and no refund will be issued.
You are responsible for covering return shipping costs.
❌ Non-Returnable Items
Personal care products (e.g., skincare, cosmetics) 🧴
Customized items (e.g., engraved products, special sizes) ✂️
Clearance/sale items (marked "non-returnable" on the product page) 🏷️
🧳 How to Process a Return
Contact us via julymuse007@gmail.com
Provide your:
Order number
Item SKU
Item name
Reason for return
⚠️ Important Notes:
Allow 3–5 business days for return processing after we receive your package.
Do NOT return items to the address on your original package (this is not our return address and will delay processing).
Refunds will be issued to your original payment method within 1 week.
All returns require customer service authorization (unauthorized returns will not be honored).
✂️ Order Cancellation
We accept cancellations before the product is shipped or produced (full refund provided).
Cancellations are not possible once the product has shipped.
To cancel, contact us via live chat or email.
📞 Contact Us
Email: julymuse007@gmail.com 📧
Support Hours: Weekdays 9:00 AM – 6:00 PM ⏰